Salvamos dados da sua visita para melhorar nossos serviços e personalizar sua experiência. Ao continuar, você concorda com nossa Política de Privacidade, incluindo a política de cookie.
Salvamos dados da sua visita para melhorar nossos serviços e personalizar sua experiência. Ao continuar, você concorda com nossa Política de Privacidade, incluindo a política de cookie.
Deslocar Car Rental & Transfers respects the privacy of its customers and is committed to protecting their personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (General Data Protection Regulation – GDPR).
This policy clearly describes how we collect, use, store, and protect our customers’ personal data.
The entity responsible for data processing is:
Deslocar One Lda.
NIPC: 516742892
Headquarters: Rua Dr. Bernardo Pais de Almeida, 10 – G1, Espaço 232, 3510-052 Viseu, Portugal
The company operates under the trade name Deslocar Car Rental, Transfers & Tours.
Personal identification information: full name, identification document, age.
Contact information: email address, phone number, address.
Payment information: credit card number or other payment methods used for the reservation.
Service-related data: reservation details, dates, times, pickup and drop-off locations.
Customer preferences: special requests (e.g., child seats, vehicle type, etc.).
Browsing data and cookies: used to improve the user experience on the website, as well as for statistical and digital marketing purposes.
Deslocar does not sell or market its customers’ personal data.
However, it may share data with third parties only to the extent strictly necessary for the provision of services or to comply with legal obligations, specifically:
Under the GDPR, Deslocar’s customers have the following rights:
To exercise any of these rights, please contact us by email at: privacidade@deslocar.pt
Deslocar implements appropriate technical and organizational measures to protect personal data against loss, unauthorized access, improper disclosure, or destruction, including:
Deslocar reserves the right to change or update this policy whenever necessary.
Any changes will be posted on this page, with the date of the update clearly displayed.
If you have any questions about this policy or the processing of your personal data, you can contact us at:
Email: privacidade@deslocar.pt
Address: Rua Dr. Bernardo Pais de Almeida, 10 – G1, Espaço 232, 3510‑052 Viseu, Portugal
Last updated: October 2, 2025.
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What is included in the tours?
Our tours include comfortable transportation, professional support throughout the journey and passenger insurance. Some tours may include additional experiences such as winery visits, cruises, or lunch, as described on each tour page.
Where is pickup for the tour?
Collection and delivery are carried out at your hotel or accommodation in the Porto and Vila Nova de Gaia region. For other locations, we recommend checking in advance.
Are the tours shared with other groups?
No. All of our tours are 100% private, carried out exclusively for you and your group, ensuring greater comfort, flexibility and a personalized experience.
What is the cancellation policy?
Is it possible to pay the full amount in advance?
Yes. If you prefer, you can make full payment at the time of booking via the website. For payments by card or other digital means, the amount must be paid before the tour takes place.
How can I book a private tour?
Booking can be made directly on our website. At the time of confirmation, it is possible to pay 30% of the amount as a deposit, guaranteeing the chosen date. The remaining amount can be paid to the driver on the day of the tour, in cash (euro).
1. Purpose
These General Terms and Conditions govern the contractual basis under which Deslocar – Rent a Car, headquartered in Viseu, Portugal, hereinafter referred to as the “Rental Company,” provides vehicles for rent.
The final version of the rental agreement will be formalized at the time of reservation and/or vehicle pickup, containing the specific details of the vehicle, dates, applicable rates, and other specific conditions of the service provided.
2. Rental Period
The rental period begins and ends on the date, at the time, and at the location agreed upon in the contract. Any extension of the rental period is subject to Deslocar’s approval.
3. Rental Price and Payments
The Renter agrees to pay the amounts stipulated in the contract, including rates, security deposits, fees, mandatory or optional extras, and additional costs, when applicable.
4. Vehicle Pickup and Return
The vehicle must be inspected at the time of pickup and returned in the same condition as agreed upon, except for normal wear and tear resulting from proper use.
5. Fuel and Cargo Policy
6. Deslocar’s Obligations
Deslocar undertakes to provide vehicles in good working condition and to offer 24-hour assistance in the event of a breakdown.
7. The Renter’s Obligations
The Renter must use the vehicle in accordance with applicable traffic and safety regulations and may not use it for illegal purposes, racing, subleasing, or the transport of hazardous materials.
8. Insurance and Liability
The included basic insurance covers only damage to third parties (Civil Liability). The Renter is liable for damage caused to the vehicle, unless additional coverage has been purchased.
9. Toll Service
The Renter is automatically enrolled in the electronic toll payment system, and the corresponding amounts, plus an administrative fee, will be billed at a later date.
10. Processing of Personal Data
Deslocar processes the Renter’s personal data in accordance with the General Data Protection Regulation (GDPR).
11. Jurisdiction and Dispute Resolution
Any dispute shall be submitted to the courts of the District of Viseu. The Renter may appeal to CNIACC. Complaints may also be submitted through the Online Complaint Form.
12. Breach of Contract
Failure to comply with the terms of this agreement may result in the immediate termination of the rental.
13. Security Deposit
Security deposit required when picking up the vehicle:
The security deposit will be refunded within 7 business days after the vehicle is returned, provided there are no outstanding damages, tolls, fines, or special cleaning charges.
14. Cross-Border Use
Use of the vehicle outside mainland Portugal, including Spain or any other foreign country, is subject to the mandatory purchase of the Cross-Border fee.
The Cross-Border fee is 160€. If the Renter notifies us and purchases the coverage in advance at the time of booking or by the time the vehicle is picked up, a 50% discount will be applied, reducing the fee to 80€.
Leaving the country without prior notification or purchase of coverage constitutes a breach of contract and may result in the full fee being charged and additional penalties.
Last updated: December 29, 2025
Reservations
Transfer reservations made through our website are processed according to the local time zone (Porto, Portugal). We accept online reservations up to 24 hours before the desired date. For last-minute reservations, the customer must contact Deslocar directly by phone or WhatsApp.
Reservations made by phone or WhatsApp are also subject to these Terms and Conditions.
If the reservation includes two or more passengers, the customer making the reservation assumes responsibility for all others.
Payments
Payments must be settled before the service begins.
The customer may pay 30% of the total amount as a deposit at the time of booking, and the remaining balance up to 24 hours before the service or directly to the driver, in cash (euros).
Luggage
Each passenger may carry up to two pieces of luggage. Extra or bulky luggage must be declared at the time of booking.
Insurance and Guarantees
Deslocar is insured. All passengers and their luggage are covered during the service.
The company is not liable for delays caused by external factors.
Cancellations
Cancellations made up to 24 hours before the service are fully refunded. Cancellations made after this deadline or no-shows are non-refundable.
Last updated: May 6, 2025
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Terms and Conditions of Deslocar
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