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Salvamos dados da sua visita para melhorar nossos serviços e personalizar sua experiência. Ao continuar, você concorda com nossa Política de Privacidade, incluindo a política de cookie.
Deslocar Car Rental & Transfers respects the privacy of its customers and is committed to protecting their personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (General Data Protection Regulation – GDPR).
This policy clearly describes how we collect, use, store, and protect our customers’ personal data.
The entity responsible for data processing is:
Deslocar One Lda.
NIPC: 516742892
Headquarters: Rua Dr. Bernardo Pais de Almeida, 10 – G1, Espaço 232, 3510-052 Viseu, Portugal
The company operates under the trade name Deslocar Car Rental, Transfers & Tours.
Personal identification information: full name, identification document, age.
Contact information: email address, phone number, address.
Payment information: credit card number or other payment methods used for the reservation.
Service-related data: reservation details, dates, times, pickup and drop-off locations.
Customer preferences: special requests (e.g., child seats, vehicle type, etc.).
Browsing data and cookies: used to improve the user experience on the website, as well as for statistical and digital marketing purposes.
Deslocar does not sell or market its customers’ personal data.
However, it may share data with third parties only to the extent strictly necessary for the provision of services or to comply with legal obligations, specifically:
Under the GDPR, Deslocar’s customers have the following rights:
To exercise any of these rights, please contact us by email at: privacidade@deslocar.pt
Deslocar implements appropriate technical and organizational measures to protect personal data against loss, unauthorized access, improper disclosure, or destruction, including:
Deslocar reserves the right to change or update this policy whenever necessary.
Any changes will be posted on this page, with the date of the update clearly displayed.
If you have any questions about this policy or the processing of your personal data, you can contact us at:
Email: privacidade@deslocar.pt
Address: Rua Dr. Bernardo Pais de Almeida, 10 – G1, Espaço 232, 3510‑052 Viseu, Portugal
Last updated: October 2, 2025.
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Reservations are processed according to local time in mainland Portugal. We accept online reservations up to 24 hours before the start of the service. For reservations made less than 24 hours in advance, please contact Deslocar directly by phone or WhatsApp to confirm availability.
Reservations made by phone or WhatsApp are also subject to these Terms and Conditions.
If the reservation includes two or more passengers, the customer making the reservation is responsible for communicating the reservation details to the other participants.
For airport pickup transfers, a waiting period of up to 60 minutes is included, starting from the flight’s actual landing time.
Deslocar monitors the flight’s arrival using information provided by the airport, based on the flight number provided by the customer at the time of booking.
In the event of a flight delay prior to landing, the included waiting period begins only after the actual landing, not at the originally scheduled arrival time.
The customer must provide the correct flight number and notify Deslocar of any changes to the booked flight.
Reservation confirmation is contingent upon full payment for the service or a 30% deposit of the total amount. Reservations are not confirmed without prior payment.
When the customer opts for the 30% deposit, the remaining 70% must be paid no later than 48 hours before the start of the service, via bank transfer, credit card, or another payment method accepted by Deslocar. Alternatively, the customer may choose to pay the remaining amount in cash (euros) to the driver at the start of the service, provided they indicate this preference at the time of booking.
For reservations made less than 48 hours in advance—including those made less than 24 hours in advance—the customer may pay the full amount at the time of booking or pay the 30% deposit and settle the remaining 70% in cash (euros) to the driver at the start of the service.
It is not possible to confirm a reservation without prior payment and pay the full amount for the service to the driver.
One checked bag weighing up to 23 kg per passenger is included. If you wish to bring additional luggage, oversized bags, or other items, you must notify Deslocar before making your reservation to confirm available space and applicable conditions.
When making a reservation, the customer must indicate whether any children will be traveling and provide the age of each child as of the date of the transfer, so that Deslocar can provide the appropriate child restraint systems for the day of service.
Deslocar offers insurance policies applicable to its business. Coverage for passengers and their luggage during the service is subject to the terms, limits, and exclusions of the applicable policies.
Delays caused by external factors will be assessed based on the specific circumstances, without prejudice to any applicable legal rights.
Cancellation requests must be submitted in writing through one of the following contact methods, indicating the name of the person who made the reservation, the reservation reference number (if available), and the date of the service:
Cancellation fees are calculated based on the total cost of the reserved service, regardless of the amount already paid:
At least 24 hours but less than 48 hours in advance: a cancellation fee equal to 50% of the total cost of the service.
Less than 24 hours in advance or in case of a no-show: a cancellation fee equal to 100% of the total cost of the service.
The notice period is calculated based on the date and time the cancellation request is received via one of the contact methods listed above and the date and time the service is scheduled to begin, using mainland Portugal’s local time. The date and time of Deslocar’s response do not affect the time considered to be the receipt of the request.
Amounts already paid, including the 30% deposit, are deducted from the cancellation fees. If the amount paid exceeds the applicable fees, the difference will be refunded. If it is less, the outstanding amount remains due.
Deslocar may, upon evaluation of the specific case, waive all or part of the outstanding amount.
These conditions apply to cancellations initiated by the customer, without prejudice to applicable legal rights. They do not apply to cancellations by Deslocar or to situations where it is impossible to provide the service.
Private tours and excursions are subject to availability on the part of Deslocar and the providers of the activities included in the program.
The itinerary, schedules, included services, and total price are presented to the customer prior to booking confirmation.
Bookings are processed according to local time in mainland Portugal. Bookings made through the website, by phone, or via WhatsApp are subject to these Terms and Conditions.
Reservation confirmation is contingent upon full payment for the tour or a 30% deposit of the total amount. Reservations are not confirmed without prior payment.
When the customer opts for the 30% deposit, the remaining 70% must be paid no later than 48 hours before the tour begins, via bank transfer, credit card, or another payment method accepted by Deslocar. Alternatively, the customer may choose to pay the remaining balance in cash (euros) to the driver at the start of the service, provided they indicate this preference at the time of booking.
For reservations made less than 48 hours in advance—including those made less than 24 hours in advance—the customer may pay the full amount at the time of booking or pay the 30% deposit and settle the remaining 70% in cash (euros) to the driver at the start of the service.
It is not possible to confirm a reservation without prior payment and pay the full amount of the tour to the driver.
Only the services expressly listed in the itinerary and the booking confirmation are included. Tours, wine tastings, meals, cruises, and admission tickets are included only when specifically identified as such.
When making a reservation, the customer must indicate whether any children will be traveling and provide the age of each child as of the date of the tour, so that Deslocar can provide the appropriate child restraint systems for the day of the service.
Cancellation requests must be submitted in writing through one of the following contact methods, indicating the name of the person who made the reservation, the reservation reference number (if available), and the date of the tour:
Cancellation fees are calculated based on the total cost of the booked tour, regardless of the amount already paid:
At least 24 hours but less than 48 hours in advance: a cancellation fee equal to 50% of the total tour price.
Less than 24 hours in advance or in case of a no-show: a cancellation fee equal to 100% of the total tour price.
The notice period is calculated based on the date and time the cancellation request is received via one of the contact methods listed above and the date and time the tour is scheduled to begin, using mainland Portugal local time. The date and time of Deslocar’s response do not affect the time considered for receipt of the request.
Amounts already paid, including the 30% deposit, are deducted from the cancellation fees. If the amount paid exceeds the applicable fees, the difference will be refunded. If it is less, the outstanding amount remains due.
Deslocar may, upon evaluation of the specific case, waive all or part of the outstanding amount.
These conditions apply to cancellations initiated by the customer, without prejudice to applicable legal rights. They do not apply to cancellations by Deslocar or to situations where it is impossible to provide the service.
Tours take place even in the event of rain or other weather conditions that do not prevent them from being conducted safely. The forecast or occurrence of such conditions does not, in and of itself, result in the cancellation of the tour.
If the customer chooses to cancel due to weather conditions and the tour can be conducted safely, the cancellation policy set forth in the previous section applies.
When conditions exist that jeopardize the safety of participants, or in the event of restrictions imposed by authorities or the impossibility of conducting the tour, Deslocar may adapt, postpone, interrupt, or cancel the service. Any significant changes to the itinerary will be communicated to the customer, in accordance with applicable legal rights.
If Deslocar cancels the entire tour before it begins for these reasons, the customer may choose to reschedule, subject to availability, or receive a full refund of the amounts paid.
In the event of an interruption or the inability to carry out part of the program, alternatives will be evaluated, and a refund corresponding to the services not provided will be issued, in accordance with applicable law.
These Terms and Conditions govern the self-drive minivan rental service provided by Deslocar One Lda. under the Deslocar brand.
This service is intended exclusively for the rental of 9-seat minivans for self-drive, with a total capacity of 9 people, including the driver. We do not offer passenger cars in other categories for rent.
Delivery is made at Porto Airport or at the customer’s place of accommodation, subject to availability and a confirmed reservation.
The final version of the rental agreement will be formalized at the time of reservation and/or pickup of the minivan, containing the specific details of the vehicle, dates, applicable rates, and other specific conditions of the service provided.
The minimum rental period is 2 days. For shorter periods, the minimum charge for 2 days will apply.
The rental period begins and ends on the date, at the time, and at the location agreed upon in the contract. Any extension of the rental period is subject to Deslocar’s approval.
The Tenant agrees to pay the amounts specified in the contract, including rates, security deposits, fees, mandatory or optional extras, and additional costs, when applicable.
The minivan must be inspected at the time of pickup and returned in the same condition as agreed upon, except for normal wear and tear resulting from proper use.
The location, date, and time of return are specified in the reservation and in the rental agreement.
Deslocar is committed to providing the minivan in good working condition and offering 24-hour assistance in the event of a breakdown.
The Renter must use the minivan in accordance with applicable traffic and safety regulations and may not use it for illegal purposes, racing, subleasing, or the transport of hazardous materials.
The basic insurance included covers only damage to third parties (Civil Liability). The Renter is liable for damage caused to the vehicle, unless additional coverage has been purchased, subject to the terms and limits of the purchased coverage.
The Lessee is automatically enrolled in the electronic toll payment system, and the corresponding amounts, plus an administrative fee, will be billed at a later date.
Deslocar processes the Tenant's personal data in accordance with the General Data Protection Regulation (GDPR).
Any dispute shall be submitted to the jurisdiction of the District Court of Viseu, without prejudice to mandatory legal rules governing jurisdiction. The Tenant may file a complaint with CNIACC. Complaints may also be submitted through the Electronic Complaint Book.
Failure to comply with these terms may result in the immediate termination of the lease agreement, in accordance with applicable law.
The security deposit required to pick up the 9-seat minivan is €600.
The security deposit will be refunded within 7 business days after the vehicle is returned, provided there are no outstanding damages, tolls, fines, or extraordinary cleaning charges.
Use of the minivan outside mainland Portugal, including Spain or any other foreign country, is subject to the mandatory purchase of the Cross-Border fee.
The Cross-Border fee is 160 €. If the Renter notifies us and purchases this fee in advance at the time of booking or by the time the vehicle is picked up, a 50% discount will be applied, reducing the fee to 80 €.
Leaving the country without prior notification or purchase of this fee constitutes a breach of contract and may result in the full fee being charged, as well as additional penalties provided for in the contract and permitted by law.
Last updated: October 17, 2026.
1. Purpose
These General Terms and Conditions govern the contractual basis under which Deslocar – Rent a Car, headquartered in Viseu, Portugal, hereinafter referred to as the “Rental Company,” provides vehicles for rent.
The final version of the rental agreement will be formalized at the time of reservation and/or vehicle pickup, containing the specific details of the vehicle, dates, applicable rates, and other specific conditions of the service provided.
2. Rental Period
The rental period begins and ends on the date, at the time, and at the location agreed upon in the contract. Any extension of the rental period is subject to Deslocar’s approval.
3. Rental Price and Payments
The Renter agrees to pay the amounts stipulated in the contract, including rates, security deposits, fees, mandatory or optional extras, and additional costs, when applicable.
4. Vehicle Pickup and Return
The vehicle must be inspected at the time of pickup and returned in the same condition as agreed upon, except for normal wear and tear resulting from proper use.
5. Fuel and Cargo Policy
6. Deslocar’s Obligations
Deslocar undertakes to provide vehicles in good working condition and to offer 24-hour assistance in the event of a breakdown.
7. The Renter’s Obligations
The Renter must use the vehicle in accordance with applicable traffic and safety regulations and may not use it for illegal purposes, racing, subleasing, or the transport of hazardous materials.
8. Insurance and Liability
The included basic insurance covers only damage to third parties (Civil Liability). The Renter is liable for damage caused to the vehicle, unless additional coverage has been purchased.
9. Toll Service
The Renter is automatically enrolled in the electronic toll payment system, and the corresponding amounts, plus an administrative fee, will be billed at a later date.
10. Processing of Personal Data
Deslocar processes the Renter’s personal data in accordance with the General Data Protection Regulation (GDPR).
11. Jurisdiction and Dispute Resolution
Any dispute shall be submitted to the courts of the District of Viseu. The Renter may appeal to CNIACC. Complaints may also be submitted through the Online Complaint Form.
12. Breach of Contract
Failure to comply with the terms of this agreement may result in the immediate termination of the rental.
13. Security Deposit
Security deposit required when picking up the vehicle:
The security deposit will be refunded within 7 business days after the vehicle is returned, provided there are no outstanding damages, tolls, fines, or special cleaning charges.
14. Cross-Border Use
Use of the vehicle outside mainland Portugal, including Spain or any other foreign country, is subject to the mandatory purchase of the Cross-Border fee.
The Cross-Border fee is 160€. If the Renter notifies us and purchases the coverage in advance at the time of booking or by the time the vehicle is picked up, a 50% discount will be applied, reducing the fee to 80€.
Leaving the country without prior notification or purchase of coverage constitutes a breach of contract and may result in the full fee being charged and additional penalties.
Last updated: December 29, 2025
Reservations
Transfer reservations made through our website are processed according to the local time zone (Porto, Portugal). We accept online reservations up to 24 hours before the desired date. For last-minute reservations, the customer must contact Deslocar directly by phone or WhatsApp.
Reservations made by phone or WhatsApp are also subject to these Terms and Conditions.
If the reservation includes two or more passengers, the customer making the reservation assumes responsibility for all others.
Payments
Payments must be settled before the service begins.
The customer may pay 30% of the total amount as a deposit at the time of booking, and the remaining balance up to 24 hours before the service or directly to the driver, in cash (euros).
Luggage
Each passenger may carry up to two pieces of luggage. Extra or bulky luggage must be declared at the time of booking.
Insurance and Guarantees
Deslocar is insured. All passengers and their luggage are covered during the service.
The company is not liable for delays caused by external factors.
Cancellations
Cancellations made up to 24 hours before the service are fully refunded. Cancellations made after this deadline or no-shows are non-refundable.
Last updated: May 6, 2025
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Terms and Conditions of Deslocar
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