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- Terms and conditions
1. Object
These General Terms and Conditions regulate the contractual bases under which Deslocar – Rent a Car, based in Viseu, Portugal, hereinafter referred to as Lessor, makes vehicles available for rent.
The definitive version of the rental contract will be formalized at the time of booking and/or picking up the vehicle, containing specific vehicle data, dates, applicable rates and other particular conditions of the service provided.
2. Rental Duration
The rental period begins and ends on the date, time and location agreed in the contract. The lease extension is subject to Deslocar's approval.
3. Rent Price and Payments
The Renter undertakes to pay the amounts stipulated in the contract, including tariffs, guarantees, fees, mandatory or optional extras and additional costs, when applicable.
4. Vehicle Pickup and Return
The vehicle must be inspected at the time of collection and returned in the same agreed conditions, except for normal wear and tear resulting from proper use.
5. Fuel and Cargo Policy
Full-Full Option: the vehicle must be returned with the same fuel level. Otherwise, you will be charged a restocking fee.
Electric vehicles: must be returned with at least 70% charge.
6. Deslocar’s debentures
Deslocar is committed to providing vehicles in good condition and offering 24-hour assistance in the event of a breakdown.
7. Tenant's Obligations
The Renter must use the vehicle in accordance with current traffic and safety regulations, not allowing its use for illicit purposes, racing, subletting or transporting dangerous products.
8. Insurance and Liability
The basic insurance included only covers damage to third parties (Civil Liability). The Renter is responsible for damage caused to the vehicle, unless additional protections have been purchased.
9. Toll Service
The Renter automatically joins the electronic toll payment system, and is subsequently invoiced for the corresponding amounts plus an administrative fee.
10. Processing of Personal Data
Dislocar processes the Renter's personal data in accordance with the General Data Protection Regulation (GDPR).
11. Competent Forum and Dispute Resolution
Any dispute will be submitted to the Viseu District Court. The Tenant can appeal to the CNIACC. Complaints can also be made through the Online Complaints Book.
12. Contractual Default
Failure to comply with the clauses may result in immediate termination of the rental.
13. Deposit
Deposit to be provided upon collection of the vehicle:
Honda PCX (scooter): €100
Dacia Sandero: R$ 200
Dacia Jogger, Mitsubishi ASX, BMW X2: R$ 300
Minivans (up to 9 seats): R$ 600
The deposit will be returned within 7 working days after returning the vehicle, as long as there is no damage, tolls, fines or extraordinary cleaning to be regularized.
14. Circulation Abroad (Cross-Border)
The use of the vehicle outside the territory of mainland Portugal, including Spain or any other foreign country, is subject to mandatory contracting of the Cross-Border fee.
The Cross-Border fee is R$160. If the Renter communicates and contracts in advance at the time of booking or until the vehicle is picked up, a 50% discount will be applied, increasing the value to R$80.
Leaving the national territory without prior communication or contracting constitutes breach of contract, which may result in the application of the full fee and additional fines.
Last updated: December 29, 2025
Reservations
Transfer reservations made through our website are processed according to your local time zone (Porto, Portugal). We accept online reservations up to 24 hours before the desired date. For last minute bookings, the customer must contact Deslocar directly by phone or WhatsApp.
Bookings made by telephone or WhatsApp are also subject to these Terms and Conditions.
If the reservation includes two or more passengers, the customer who makes it assumes responsibility for all others.
Payments
Payments must be settled before service begins.
The customer can pay 30% of the amount as a deposit at the time of booking, and the remaining amount up to 24 hours before the service or directly to the driver, in cash (euros).
Luggage
Each passenger can carry up to two bags of luggage. Extra or bulky luggage must be declared at the time of booking.
Insurance and Guarantees
Dislocar is insured. All passengers and their luggage are covered during the service.
The company is not responsible for delays caused by external factors.
Cancellations
Cancellations up to 24 hours before the service are fully refunded. Cancellations outside this period or without a show are non-refundable.
Last updated: May 6, 2025